In addition to the standard 12-month new caravan warranty:
SAFARI CARAVANS 3 YEAR STRUCTURAL WARRANTY – Exclusive to Trounce Caravans
Safari caravans Manufacture caravans to the highest standard. That is why Safari caravans, exclusively sold through Trounce Caravans, will now offer a 3-year (in total) structural back to factory warranty on all caravans ordered on or after 20/02/2018. This warranty does not apply to any caravans ordered or purchased before this date. The warranty is applicable to the original customer of Trounce Caravans and is non-transferable.
Factory backed 3-year structural warranty, what it covers & what it does not cover:
The 3-year factory structural warranty covers the original purchaser for the construction of the caravan by Safari caravans against faulty workmanship for a period of 3 years from the date of delivery. Ie: wall framing, furniture & cabinet construction. Excludes components not constructed by safari caravans such as but not limited to, upholstery, gas or spring struts, hinges, locks, handles, chassis, appliances, plumbing, cladding, fading, glass, windows & accessories.
Safari caravans must be notified immediately if an issue occurs. The caravan owner must not continue to use the caravan in such a way that the issue may cause further damage
The warranty does not cover chassis, chassis components, tires, wheel alignment – see chassis makers warranty for terms & conditions relating to them.
The warranty does not cover appliances, see appliance makers for terms & conditions
The warranty does not cover damage caused from misuse, accident, flood or storm damage.
The warranty does not cover damage caused by excessive body flex caused by extreme off-road use.
The warranty does not cover damage caused by creek crossings where the floor is immersed in water.
The caravan must be returned to the factory (safari caravans) for inspection in order to make a claim.
The warranty is void if the caravan has been re-cladded by a third-party repairer
Safari caravans 3-year structural warranty is ‘back to factory’ at the caravan owners expense. If after an inspection it is agreed that the structures fault is caused by faulty workmanship by Safari caravans, then the repair cost will be covered by Safari caravans. It is at the sole discretion of Safari caravans how the fault will be rectified, and the use of re-furbished or alternative parts may be used in the repair. Safari caravans will not pay expenses relating to travel, freight or accommodation in relation to any claim made under this warranty.
Safari caravans will not re reimburse for repairs carried out by a third party with out authorisation from Safari caravans.
The caravan must be maintained in accordance to the caravan service schedule as set out in the owner’s guide by a registered business with an ABN. Log book stamped & receipts kept. All maintenance costs are paid for by the purchaser.
MAIN APPLIANCE WARRANTY
Dometic fridge warranty 3 years: see makers terms and conditions
Ibis 3 air conditioner 3 years: see makers terms & conditions
Genius battery charger – power supply: 2 years: see maker for terms & conditions
AGM batteries: 12 months: see makers terms & conditions
NCE products 12 months: see makers terms & conditions
Northern RV plumbing: 12 months: see Northern RV for terms & conditions.
Main appliance warranters terms, conditions and period of warranty are subject to change without notice as they are beyond control of Safari caravans
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”